Lottotech.mu recognises the importance of protecting your privacy.
Collection of Personal Information
How do we collect Personal Information?
Lottotech.mu collects Personal Information when you interact with Lottotech.mu or use our services, including when you:
Use the Lottotech.mu Website
Claim a Prize for a Ticket you have purchased in at a Lottotech retailer
Participate in Lottotech.mu contests
Contact the Lottotech.mu customer support team (by telephone or email), use the chatbot service on the Lottotech Website or otherwise communicate with us with questions, feedback or complaints
Enter Lottotech.mu forms or job applications
What Personal Information do we collect?
The Personal Information we collect will depend on the nature of your interaction with us. For example:
Lottotech.mu – If you fill the contact us forms, job application or email our customer service
Winning Ticket – if you claim a Prize for a Ticket, we will request and collect the information set out in the Prize Claim Form, such as you name, contact details and bank account details (for payment of your Prize).
Customer service – we may collect information relating to your communications with us, including when you contact the Lottotech.mu customer support team (by telephone or email) or use the chatbot service on the Lottotech.mu Website.
You are not required to provide us with, or authorise us to collect, Personal Information that we request. However, if you do not do so, we may not be able to provide other services to you.
Lottotech.mu does not collect any payment information.
Information about other people
Lottotech.mu may use aggregated and anonymous information (where identifiable characteristics are removed, so that you will remain anonymous) for statistical, research and product development purposes.For example, we use Google Analytics (including Google Tag Manager and Doubleclick) to help us to highlight any areas that may require change or improvement and identify ways in which we can make your user experience more enjoyable. These products do not collect Personal Information about you but if you wish to prevent the collection of user data you can download and install the Google Analytics Opt-out Browser Add-On.
Lottotech.mu may also collect anonymous information from third parties, such as information relating to use of Lottotech.mu social media accounts (Lottotech.mu Social Media Accounts).
Use of Personal Information
How do we use Personal Information?
Lottotech.mu will only use your Personal Information for purposes related to Lottotech.mu or otherwise permitted or required under Law. For example:
You may ask us at any time not to use your information for marketing purposes by following the unsubscribe instructions contained in each electronic marketing communication. If you “opt out” we may still send you communications that are not marketing communications, such as communications about your Account and changes to our Website and our services.
Lottotech.mu is committed to responsible gaming. Responsible gaming is all about being informed, having fun and knowing your limits. If you purchase a Ticket or play a Game, we may use your Personal Information to ensure that you are playing responsibly.
Further information about responsible gaming is available on our Website.
Disclosure of Personal Information
Lottotech.mu understand that the privacy of your information is very important and will only disclose your Personal Information for the purposes set out above. For example, we may disclose your Personal Information:
Age verification and other service providers – to help us provide our products and services to you. For example, we may disclose your name and age to our age verification service provider who will check it against public sources of information to deliver confirmation of your identity and age. In some cases, we may need to ask for further information in order to verify your age. If this is necessary, we will contact you to explain why.
Financial institutions – to validate and obtain authorisation for any financial transaction.
Compliance – to comply with our legal obligations, such as disclosing information to a law enforcement agency or government organisation if we are required to do so.
Other – to any other person authorised by you or permitted by law.
Storage of Personal Information
Security of your information is very important to us. We will take reasonable technical and organisational precautions to protect Personal Information that we hold. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that you hold or that you transmit to us.
Access and correction of Personal Information
Where we hold Personal Information about you that can be readily retrieved, you may request access to, or correction of, that information. Please email your enquiries to our privacy officer at firstname.lastname@example.org To ensure that the information we hold about you is accurate and current, please notify us of any changes to your Personal Information as soon as possible.