Our Achievements
Due to a change in the legislation, businesses are required to contribute, through Mauritius Revenue Authority (MRA), at least 50{} of their CSR …
Responsible gaming
In 2019, Lottotech was awarded the Responsible gaming level 4 certification by the World Lottery Association.
Testimonials
Océeane Ravina is the manager of Centre D’Amitié in Bambous.

Responsible Gaming

Lottotech has been awarded the Responsible Gaming  Level 4 certification by the World Lottery Association. This internationally recognized accreditation ensures that we fully  integrate responsible gaming in our operations. We have developed and implemented our responsible gaming program over the years in order to create an environment  where we provide safe and regulated games. Our decision to work towards the highest level of this certification demonstrates the commitment to protect the players, raise awareness around responsible play, display high level of integrity and have world class business practices in place.

In 2019, Lottotech was awarded the Responsible gaming
level 4 certification by the World Lottery Association.

Are you a responsible player?
To know if you are a responsible player take out the survey.
As a member of the World Lottery Association, our responsibility as an operator is to minimize risk of underage play and problem gambling. Lottotech is proud to be the second lottery in the African region to receive the responsible gaming certification level 4 which demonstrates our commitment towards our objective to be the most responsible operator in the region.

Marketing Communication

Responsible gaming messages are included in all our communication channels. Lottotech communicates and seeks to engage the public and our players on responsible gaming, using all our online channels, social media, corporate site (Lottotech), Loterie Nationale site.
Additionally, all other channels of communications also include responsible gaming messages that seek to educate and engage the population on the fact that playing Loto needs to remain an entertainment and is reserved for adults.
In addition, we have developed a marketing code which is signed by all agencies working on our communications.
We have even extended it to our hosts.

Treatment Referral

Mauritius has little to offer to date for treating problem gambling. However, Lottotech does provides a hotline from 6 a.m to 10 p.m, 7 day-a-week service which can be a first contact point for people seeking further information related to problem gambling.
Our team is trained to refer anyone calling and enquiring about treatment support to a professional.
All calls received are related to other forms of gambling which is understandable given that the Loto game does not have the inherent characteristics of problematic games which is primarily the perception of being able to control the outcome of a game and high frequency of winning and playing.
The number of the hotline can be found on the back of our tickets as well as in store.
We have also included information about referral in our training to retailers and employees. All our employees and retailers know where to find the hotline.

Stakeholder Engagement

Stakeholder engagement is key to the development of Lottotech’s business strategy. Lottotech is committed to creating long lasting and trusting relationships with all of its stakeholders.
Our team is trained to refer anyone calling and enquiring about treatment support to a professional. All calls received are related to other forms of gambling which is understandable given that the Loto game does not have the inherent characteristics of problematic games which is primarily the perception of being able to control the outcome of a game and high frequency of winning and playing.
Through our overall stakeholder engagement, we have committed to rallying support for an overall
corporate social responsibility strategy that includes a responsible gaming strategy for Mauritius. To develop strong and effective CSR and responsible gaming strategies, we continually encourage stakeholders to provide feedback, input and direction to ensure that we are implementing best-in-class effective programs.
During the year, Lottotech has had meetings with the regulator to engage them on a collective campaign to be rolled out in 2018. Our team has done a presentation on Responsible Gaming in the presence of the GRA members. Other initiatives for engaging our key stakeholders have been put in place such as collaborating with media so as to engage the business community and community at large on the topic of Responsible gaming.